Here are some of the questions we are most frequently asked about online trading.
If you have a question which is not covered or would like more information, please contact us here.
You can trade at any time (24 hours) between the hours of 10pm on Sunday evening (London Time) to 10pm on Friday evening (London Time). You will not be able to trade outside of these hours.
You can apply online here, or you can request for an application pack to be sent to you. Please call 1 416 644 5088 or email us here to request this.
Please call 1 416 644 5088 or email us here to request an application form.
After submitting an application online, one of our customer services team will contact you should we need further documentation. If you do not hear from us within 2 days, please contact our Customer Services team on 1 416 644 5088 or alternatively email us here.
You should first read the Terms of Business, Execution and Conflicts Policy and the Fees List. Then, complete and sign the Account Opening Form and return it to us together with the certified photocopied documents listed below. You should send the form to:
You will need to provide the following documents:
Proof of Identity
At least one of the following:
Proof of Address
At least one of the following:
*Please note that mobile phone and internet statements are not acceptable. Please do not send original documents.
These documents must be certified. Documents must be certified by one of the following:
The words "Certified as a true copy of the original" must be stamped or written on these documents in addition to the name and signature of the persons certifying these documents.
You should check to ensure that:
After we receive all the relevant account opening documents, we will process your account application. You will be notified of the status of your application by email. If you do not receive an email within 2 days of submitting your application, please call the Account Opening Team on 1 416 644 5088. Alternatively, you can email us here.
Once your account is approved, you will receive a trading account number, username and password by email.
You will then be able to log into the trading platform. Once you have deposited funds into your account, you can begin trading using real time prices.
If you have any questions about opening an account, please call our customer service officers on 1 416 644 5088. Alternatively, you can email us here.
To log into your live account, use the username and password provided to you. Enter these details in the relevant boxes at the top right hand corner of the website www.ktmarkets.com and select the ´live´ option.
For instructions on logging into the downloadable version of the trading platform, please click here.
Please go to www.ktmarkets.com and click on ´Forgotten Password?´ in the top right hand corner of the website. You will automatically receive a new password via email. Please do not copy and paste your password from the email to the password field on the trading platform. It is best that you type it in manually.
After 3 failed attempts, your access to the trading platform will be suspended for security reasons. Please contact our Helpdesk to unlock your password.
To amend any of your personal details, please contact our customer services officer on 1 416 644 5088. Alternatively, you can email us here to request a ´Personal Particular Form.´. Please complete and sign the form, and return it to:
Update Personal ParticularsPlease note, if you wish to change your address details, you will need to provide us with a certified proof of address for your new address. Please see above.
Please write to us at:
Closure Of AccountsPlease note that we will only accept an account closure request by post. Faxed or emailed copies will not be suitable as we require an original signature. Once we are satisfied that the account is in order and that all positions have been closed and that there are no outstanding items, we will change the account status to CLOSED. Should there be outstanding positions, we will inform you that we are unable to proceed with the account closure request. You must close all open position(s) before we will permit you to close your account.
Please click here. Once you have completed the relevant details, you will receive an ´Account Activation Confirmation Notification´ email. In this email, there will be a username and password. To log into your demo account, please enter the username and password at the top right hand corner of the website www.ktmarkets.com and select the ´Demo´ option. For instructions on logging into the downloadable version of the trading platform, please click here.
The minimum initial deposit is USD $500
You can fund your account by credit, debit card or bank transfer. In order to meet money laundering regulations, we will only accept payment from a card or account registered in your name and not from any third party.
To fund your account for the first time by debit or credit card, you will need to telephone us on 1 416 644 5088 and register your card with KT Markets. Credit card payments can currently only be made by telephone, and subsequent deposits should be made this way, although we hope to be able to offer an online payments service shortly.
Please note we do not accept American Express cards.
You can use the following information to fund your account via bank transfer.
| Deposit Currency | Account | Transit/Sort Code, Account, Swift Code, Institution Number |
| Canadian Dollars (CAD) | 9605118 | 00002 – 9605118 – CIBCCATT – 010 |
| Sterling (GBP) | 2221012 | 99702 – 2221012 – CIBCCATT – 010 |
| Euros (EUR) | 3319717 | 99702 – 3319717 – CIBCCATT – 010 |
| US Dollars (USD) | 0500518 | 00002 – 0500518 – CIBCCATT – 010 |
| Hong Kong Dollars (HKD) | 2216914 | 99702 – 2216914 – CIBCCATT – 010 |
NB: Please mention your KT Markets account number in the transfer.
You may remit your funds Canadian Dollars (CAD), US Dollars (USD), Sterling (GBP), Euros (EUR) or Hong Kong Dollars (HKD).
You need to download a copy of the Withdrawal Form which can be found here and either email or fax it to our client funds processing team.
Send via E-mail here
Fax: 1 416 273 1768
Alternatively, you can post the completed form to:
However, the methods of emailing or faxing the withdrawal form are encouraged in order for the withdrawal to be processed promptly.
Once we have ensured that you have sufficient funds in your account, we will process the withdrawal and remit the funds to the bank account details you have registered with us.
All withdrawal forms must reach KT Markets by 12:30pm in order to be processed on the same day, otherwise they will be processed on the following day.
Funds can only be remitted to the bank account that is stipulated on the account application form. The bank account details on the withdrawal form must match the ones originally specified on the account application form.
All bank charges for deposits and withdrawals are to be paid by you.
Funds cannot be withdrawn from the account immediately after the account is closed. Firstly a final statement will be prepared - at the end of the trading day, all closed P&L will be included in the cash balance to enable the correct cash balance to be calculated and then the withdrawal/payment will be prepared.
Saturn TRADER is KT Markets in-house trading platform which has been designed in two different formats. One is a web-based version and the other is a downloadable version.
In terms of functionality, there is not much difference between the web-based version and the downloadable version of the trading platform. You can place orders/trades and see market prices on both platforms. The look and feel of both the web-based version and the downloadable version of the platform is designed to be very similar.
The web-based version of the platform is designed for our clients who travel frequently. This version can be accessed from any PC or Macintosh computer running a web browser that supports the flash player 9.
Yes. If you placed a trade or order in the web-based version of the platform, you will be able to see that trade or order if you log into the downloadable version of the platform. You will be able to see all the trade activities that were performed on one version of the platform in the other version.
No you cannot log into both the web based platform and the downloadable version of the platform at the same time. If you attempt to log into the downloadable version of the platform while you are logged in to the web based version, you will be logged out of the web based version of the platform.
You can install Saturn TRADER from our educational CD or download it from our website www.ktmarkets.com/support.aspx
Go to www.ktmarkets.com and in the top right hand corner of the website, enter the username and password provided to you. The web based version of the trading platform will be launched.
To get help on our trading platform, please go to: www.ktmarkets.com/support.aspx. Alternatively please go to www.ktmarkets.com/user-guides.aspx and look at the user guides that were specially created for you. If you have any further questions, please feel free to call us on 1 416 644 5088 or email us here.
You do not have to pay to use the trading platform. It is given to you free of charge if you have an account with us.
At the moment the trading platform is available in English, Mandarin, Japanese and German.
Yes there are charts in the trading platform and they are available to you free of charge.
First, please check your system meets the minimum system requirements and that your computer can access other web pages on port 80 (HTTP) and 443 (HTTPS). If you are still having difficulties, please call our Helpdesk on 1 416 644 5088.
Windows 98, Pentium III, 256MB Ram, 100Mb free Hard Disk Space, Microsoft .NET version 2 framework and Internet Connection. A broadband connection is highly recommended. Your screen resolution should be set to the highest possible setting, depending on your screen size.
The system is compatible with any web browser so long as you have Adobe Flash version 9 installed.
Please click here to find out which version of Adobe Flash is installed on your computer.
Please click here to download the latest Adobe Flash player.
You can download and install the latest Flash Player from adobe here. You will be prompted to close all your open browser windows to continue. Once the installation has successfully completed, open a new browser window and go to our home page www.ktmarkets.com and log-in with your username and password at the top of the page as normal.
The Windows download client will not support Mac OS or Linux. However Flash Player 9 is available for both operating systems which will run the online version of Saturn TRADER.
For more information please see: http://www.adobe.com/products/flashplayer
No. All your account history is securely stored on our server allowing you to log in from any other location without losing any information.
Yes, in order to install the trading platform and flash player, you will require local administrative rights on your computer.
No, it is not necessary to disable/allow the pop-up blocker for trading. The software opens in a new browser. However, to access statements or reports on your account through the web based version of the trading platform, you will need to allow pop-ups from our trading websites.
Google tool bar: To allow pop-ups, log on to the KT Markets website and click the Pop-up Blocker button. The button text will change to read ´Pop-ups OK´, indicating that the Pop-up Blocker has been disabled on that site.
Further details are available at: http://www.google.com/support/toolbar/bin/answer.py?answer=9160&topic=11761
Yahoo tool bar: 1. Click the Pop-Up Blocker menu. 2. Select "Always Allow Pop-Ups From". 3. Select the trading site from the "Sources of Recently Blocked Pop-Ups" list. 4. Click "Allow".
Further details are available at: http://help.yahoo.com/l/us/yahoo/toolbar/features/pop-upblocker/basic/pub-07.html
You may also select ´Tools´ from your internet browser, then select 'Pop-up blocker' and select 'Turn off pop-up blocker'.
The installation process should take no longer than 5 minutes, depending on your internet connection and pc specifications.
Once the trading platform starts to load, it will automatically check for updates and automatically install any which are required. Once the web based version of the trading platform starts to load, it will automatically install any updates for the platform to start. On occasions third party software may be required, at which time you will be prompted to follow the on-screen instructions.
No, you should never disable firewalls. Most up to date security applications will prompt you what to do when the trading platform attempts to access the internet and you should always allow access.
Providing your proxy allows connections to the Internet over ports 80 (HTTP) and 443 (HTTPS), you should have no problems accessing the trading platform.
The trading platform operates in a completely secure environment. We employ 128 bit SSL encryption, which is the most secure encryption available today.
Daily statements are sent to you by email every day. Monthly statements are sent to you at the end of each month. You can also retrieve copies of daily and monthly statements from the trading platform.
If you did not receive a statement, please call us on 1 416 644 5088 or email us here. Alternatively, you can always retrieve a copy of the statement from the trading platform.
You will be able to see your executed trades, open positions, currency ledger activities, account summary and valuation.
To retrieve a copy of the daily or monthly statement user guide, please go to www.ktmarkets.com/user-guides.aspx. Alternatively, please call 1 416 644 5088 or email us here.
The end of day process starts at 10pm London time. Transactions that were executed before this time will be reflected in the statement sent to you on the next day. Any trades that are executed after 10pm London time will be reflected in the statement sent to you 2 days later.
If you do not think that the information shown in a statement is correct, please contact us within 2 days of the statement date by calling 1 416 644 5088 or emailing us here. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transactions(s) listed in the statement.
To see a copy of the daily or monthly statement user guide, please go to www.ktmarkets.com/user-guides.aspx. Alternatively, please call us on 1 416 644 5088 or email us here.
KT Markets currently has licence pending with the FSC
KT Markets operates from Canada and client trust accounts are held in the worlds safest banking jurisdiction as stated by the World Economic Forum, Global Competitiveness Report 2010-11.
An order is placed above or below the current market price. The order will only be filled (done) when the market price trades to the order price.
A trade is filled (done) immediately based on current market sell and buy prices.
Contingent (if done), stop loss and limit profit orders are available on our trading platform. You can select the time frame in which you wish to work your orders.
A primary order is an order placed with the intention of opening a new position. A linked order is a limit profit order placed with the intention of locking in your profits on an existing open position.
On the trading platform, click on the ´Open positions´ panel, select the open positions in which you wish to place the linked order and click on the ´create linked order´ icon. Alternatively, you can call our dealing desk at 1 416 644 5088 to place a linked order.
A contingent order, also known as an ´if done´ order, consists of a primary order, a stop and a limit profit order. You would first need to place a primary order, which can be a stop or limit order. A primary order is used to open a position. After placing the primary order, you can place another stop loss and limit profit order which will be linked to this unexecuted primary order. If this primary order is executed, both the stop loss and the limit profit order will be active. If either the stop loss or limit profit order is executed, the position will be closed.
No, it is not necessary to place a stop loss or limit profit order.
No, it is not necessary to place a stop loss order.
If the market sell (bid) price trades to the price of a sell order or lower, the sell order will be executed. If the market buy (offer) price trades to the price of a buy order or higher, the buy order will be executed.
A sell stop loss order is executed at either the stop loss price or lower and a buy stop loss order is executed at either the stop loss price or higher. Limit profit orders are executed at the limit profit order price.
Stop loss orders are filled at your stop loss order prices or market prices. If you had initially placed a stop loss order to sell 10,000 GBP/USD at 1.9755 and the market traded through to 1.9753/56, your stop loss order would be filled at the best market sell (bid) price which is 1.9753.
No. Your order is either filled entirely (done) or rejected.
No, you cannot amend or cancel an order if it is already executed.
Yes, you can amend or cancel a contingent order if the market price has not reached the order price.
The purpose of an order placing distance is to prevent your orders being triggered while you are in the midst placing them. This can happen especially when markets move quickly. In order to prevent this from happening, we input order placing distance so as to allow you to safely place your orders at least a few pips away from the market.
Good till cancelled (GTC) denotes that as long as the market price does not reach the order price, your order will continue to be active until you decide to cancel it.
Good till end of day denotes that as long as the market price does not reach the order price, your order will continue to be active until the market closes.
Good till date/time denotes that as long as the market price does not reach the order price, your order will continue to be active until the date and time that has been specified by you.
You can retrieve your trade, match and order history by logging into the trading platform. Match history is only applicable for clients who hold single positions accounts.
It is the difference between your order price and the current market mid price. This is an indication of how far your order price is away from the market.
A bid/offer spread (also known as a sell/buy spread), is the difference between the prices at which you can purchase and sell CFDs or FX. If the current market price for silver is 18.75/85, the spread is 18.85 - 18.75 = 0.10 (10 points).
Spread sizes vary by instrument depending on:
The size of the spread represents how much the market must move in your favour before you can begin to make a trading profit.
A long position is one in which a client can buy CFD or FX at one price and with the aim to sell it later at a higher price. A short position is one in which a client can sells a CFD or FX with the aim to buy it back at a lower price. The risk of holding either long or short position is the same.
Intraday positions are all positions that are opened and closed within the 24 hour period. This 24 hour period starts everyday after the end of day process at 10pm London time.
Overnight positions are positions that are still opened after the end of day process at 10pm London time.
KT Markets will automatically roll over open positions on a daily basis. FX positions are charged or credited FX swaps. For CFD positions, financing are charged or credited.
KT Markets is the counterparty to all transactions
Yes. You can buy and sell CFDs and FX within the same day.
We have a wide range of markets which include indices, equities, commodities and foreign exchange products available on our trading platform.
No, you do not need a computer in order to trade. KT Markets has a dedicated 24 hour dealing desk. You can call our dealers, who will be able to place trades for you over the telephone on your instructions.
Most stock exchanges operate on a matched bargain or order driven basis. When a buyer's buy meets a seller's sell or vice versa, the stock exchange's matching system will decide that a deal has been executed. In an Exchange traded environment, orders are often being filled partially due to quantity availability.
In OTC trading, there is no centralized physical location. A market maker who is a firm or bank will quote both a buy and a sell price in financial instruments. A market maker is the counterparty to the trades of all the clients. Hence, the client's loss is the market-maker firm's profit and vice versa. In an OTC environment, orders are filled fully when the order price becomes the market price, regardless of quantity.
A derivative product derives its value from its underlying asset. The underlying asset can be a share, an index, a currency pair, commodity or indeed any other asset.
You may hold on to your positions for as long as you like (provided if your position is not liquidated). This is subject to a period of three years.
You may close your position by submitting an opposite trade or, where you have a single positions account, by matching two open trades. For example, if you had originally bought 100 MSFT CFDs, in order to close this position, you would be required to sell 100 MSFT CFDs.
The minimum contract size depends on the instrument, and is typically one unit for any share, index or commodity. See Market Info for further details of minimum contract sizes with KT Markets.
Click here to see more CFD related FAQs.
Trading CFDs is very similar to trading shares, but there is a range of additional benefits. For example, unlike share trading, there is no stamp duty on equity CFD transactions.
CFDs are traded on margin. To gain a similar exposure in the equity market, clients need to pay up only a percentage of the contract value. For example, if you buy 100 CFD Microsoft Shares@ $25, you will only need to pay up 10% of the contact value which is (100 x 25) x 5% = $250. If you buy 100 exchange traded Microsoft Shares@ $25, you will have to pay up the full contract value which is (100 x 25) = $2,500. Since CFDs are traded on margin, capital can therefore be spread more effectively over a wider portfolio. With leverage, Clients can make (or lose) the same amount of profits (or losses) with the use of lesser money.
CFDs are traded on margin. To gain a similar exposure in the equity market, clients need to pay up only a percentage of the contract value. For example, if you buy 100 CFD Microsoft Shares@ $25, you will only need to pay up 10% of the contact value which is (100 x 25) x 5% = $250. If you buy 100 exchange traded Microsoft Shares@ $25, you will have to pay up the full contract value which is (100 x 25) = $2,500. Since CFDs are traded on margin, capital can therefore be spread more effectively over a wider portfolio. With leverage, Clients can make (or lose) the same amount of profits (or losses) with the use of lesser money.
Clients who trade in equity CFDs will not be subjected to the disadvantages of partial fills. An example of a partial fill is where client can place an order to buy 100 Microsoft shares at $25. But when the price of Microsoft hits $25, the client is only able to obtain 80 of these 100 shares. This is because the seller (which is a counterparty) is only selling 80 shares. Within predefined quantity limits, CFDs eliminate partial fills. The first reason that this is possible is that KT Markets is the counterparty to the trade. We have total control over the quotes that all clients see. The second reason is because CFDs are derivative products. When you place a trade for CFDs, KT Markets does not have to actually own the underlying instrument in order to fill your trade.
As mentioned above, shareholders are entitled to corporate action like dividends, rights or bonus issues that are paid or issued by a company. Clients who hold long positions in CFD equities are also entitled to these corporate actions but they are not entitled to vote.
Futures trades are simply buying or selling a specified quantity of a product with a specified delivery time in the future at a pre-determined price.
Futures contracts are usually traded on an Exchange and have a specified expiry date. Unlike Futures, CFDs are traded off an Exchange and there is no expiry date for the contract. Investors can hold onto their positions until they choose to close it.
RISK WARNING: Contracts for Difference and margin Foreign Exchange trading carry a high degree of risk to your capital and it is possible to lose more than your initial investment. Only speculate with money you can afford to lose. These products may not be suitable for all investors, therefore ensure you fully understand the risks involved, and seek independent advice if necessary. Please see the Risk Warning.